Return Policy
GlobalTech Computers will gladly refund or credit goods returned within a reasonable time (generally 3 days), provided the goods are in their original condition, original packaging, current version, and are not a special order, hardware, peripheral, or clearance item.
If these conditions are not met, we will make our best effort to arrange an exchange with the manufacturer or accept the goods back for resale.
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The return period for defective products due to manufacturing defaults is strictly 24 hours from the date of sale.
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Clients outside Nairobi should communicate with GlobalTech Computers to facilitate the return process.
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No returns will be accepted on products sold or delivered as sealed. Manufacturer warranty applies.
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A credit note for the full purchase price may be issued if returns are made within 48 hours, provided goods are in their original packaging, include all manuals and software, and are in a resalable condition.
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Credit notes may be issued for goods returned after 48 hours from the date of purchase but within five (5) days.
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All returned goods must be correctly packaged. Specifically, they must be returned in the original packaging with all outer boxes and inner packing materials intact.
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Items that are not correctly packaged will attract a minimum 15% handling charge.
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The original invoice must be presented with all returns.
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No credit will be issued if the return is more than 3 days after the date of purchase.